We want you to be completely satisfied with your purchase from Plot And Harvest Co (a trading name of Express Matting Services Ltd). This page summarises how returns work; full details are in our Refund Policy.
Returns at a glance
| Return window | 14 days from the day you receive your order |
| Restocking fee | None |
| Refund processing time | Within 5 business days of us receiving and inspecting the return |
| Refund route | To your original payment method |
| Return postage – change of mind | Paid by you |
| Return postage – faulty, damaged or incorrect items | Paid by us |
How to return an item
- Email sales@plotandharvest.co.uk with your order number and the items you want to return, before sending anything back.
- We will reply with the return address and instructions.
- Send the item back unused, unassembled and in its original condition and packaging, using a tracked service.
- Once we receive and inspect the return, we will email you and refund accepted returns within 5 business days.
Faulty, damaged or incorrect items
If an item arrives damaged, is faulty or is not what you ordered, email us with your order number and photos of the item and packaging, ideally within 48 hours of delivery. We will arrange a replacement or full refund and cover the return postage.
Your legal rights
You can cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013. If goods are faulty, you also have rights under the Consumer Rights Act 2015, including a 30-day right to reject. This policy does not affect your statutory rights.
Contact us
Email sales@plotandharvest.co.uk or call +44 1282 270214 (Monday to Friday, 08:30–17:00 UK time). Plot And Harvest Co, Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom.