Privacy policy
Last updated: 2 October 2026
Plot And Harvest Co (a trading name of Express Matting Services Ltd, "we", "us" or "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). The Services are powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.
For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Express Matting Services Ltd is the data controller of your personal information.
Business and contact details
| Trading name | Plot And Harvest Co (a trading name of Express Matting Services Ltd) |
| Legal entity | Express Matting Services Ltd |
| Company number | 07000887 (registered in England and Wales) |
| VAT number | GB987256073 |
| Registered and operating address | Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom |
| sales@plotandharvest.co.uk | |
| Phone | +44 1282 270214 |
| Support hours | Monday to Friday, 08:30–17:00 (UK time), excluding UK bank holidays |
| Response time | We aim to reply within one business day |
Personal information we collect or process
- Contact details, including your name, billing and shipping address, phone number and email address.
- Payment information, including transaction details and payment confirmation. Card details are processed securely by our payment providers; we do not store full card numbers.
- Account information, including your username, password, preferences and settings.
- Transaction information, including items you view, add to your cart, purchase, return or cancel.
- Communications with us, including information you include when you contact us.
- Device information, including your browser, network connection, IP address and other identifiers.
- Usage information, including how and when you interact with the Services.
Sources of personal information
- Directly from you, when you create an account, place an order or contact us.
- Automatically, from your device through cookies and similar technologies.
- From our service providers, when they process personal information on our behalf.
How we use your personal information and our lawful bases
- To provide the Services, including processing payments, fulfilling orders, arranging delivery and handling returns (performance of a contract).
- To communicate with you and provide customer support (performance of a contract and legitimate interests).
- For marketing, including sending marketing emails where you have agreed or where the law allows, and showing online advertisements (consent or legitimate interests).
- For security and fraud prevention (legitimate interests).
- For legal reasons, including complying with applicable law, tax and accounting obligations, and enforcing our terms (legal obligation).
How we disclose personal information
- With Shopify and vendors who perform services for us, such as payment processing, IT, analytics, customer support, fulfilment and delivery.
- With marketing partners, who use your information in line with their own privacy notices.
- When you direct or consent to the disclosure, such as to deliver your order.
- In connection with a business transaction, to comply with legal obligations, or to protect our rights and the rights of our customers.
We do not sell your personal information.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Shopify may use personal information about your interactions with our store to provide certain enhanced features, and in those cases Shopify is responsible for that processing. See the Shopify Consumer Privacy Policy for more information. Depending on where you live, you may exercise certain rights in relation to Shopify's processing through the Shopify Privacy Portal.
Cookies
We use cookies and similar technologies to operate the Services, remember your preferences and support security, analytics and marketing. You can manage cookies through your browser settings and our cookie banner where shown.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information about children.
Security and retention
We use appropriate technical and organisational measures to protect your personal information, but no security measures are perfect. We keep personal information for as long as needed to provide the Services, comply with legal obligations (for example, keeping order records for tax purposes), resolve disputes and enforce our policies.
Your rights
Under UK data protection law you may have the right to access, correct, delete or port your personal information, to object to or restrict processing, and to withdraw consent where we rely on it. You can opt out of marketing emails at any time using the unsubscribe link in any email. To exercise your rights, contact us using the details above; we may need to verify your identity. We will respond within the time required by law.
Complaints
If you have a complaint about how we process your personal information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
International transfers
Your information may be processed outside the UK. Where it is, we rely on recognised safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the Standard Contractual Clauses, unless the country has been found to provide adequate protection.
Changes to this Privacy Policy
We may update this policy from time to time and will post the revised version on this page with an updated "Last updated" date.
Contact us
Email sales@plotandharvest.co.uk or call +44 1282 270214 (Monday to Friday, 08:30–17:00 UK time). You can also write to us at Plot And Harvest Co, Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom.