Answers to the questions we are asked most often about ordering, delivery, returns and payment. For full details, see our Shipping Policy, Refund & Returns Policy, Order Cancellation Policy and Payment Policy. If you can't find your answer, contact us and a real person will reply, usually within one business day.
Ordering
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you track orders and see your order history, but it isn't required.
How do I know my order has gone through?
As soon as you place your order we send a confirmation email. Please check your delivery address and contact details are correct and let us know straight away if anything needs changing. If you don't receive a confirmation, check your spam folder or email sales@plotandharvest.co.uk.
I'm not sure which size or option I need. Can you help?
Yes. Each product page lists the sizes, materials and specifications we have for that item. If you're still unsure, contact us before you order with your bed or border measurements and what you're growing, and we'll help you choose the right cage, netting or arch.
Is there a minimum age to order?
Yes. You must be 18 or over to place an order.
Delivery
Where do you deliver?
We deliver to addresses in the United Kingdom only. We do not currently ship outside the UK.
How much is delivery?
Delivery is a flat £14.99 per order, shown at checkout before you pay. All prices include VAT at the current UK rate.
How long will my order take to arrive?
| Order cut-off | 2pm (UK time), Monday to Friday |
| Handling time | Dispatched within 1–2 business days |
| Transit time | 1–2 business days after dispatch |
| Total delivery time | Typically 2–4 business days from order to delivery |
Orders placed after 2pm, at weekends or on UK bank holidays are treated as received on the next business day. Delivery times are estimates and are not guaranteed. Deliveries to some remote areas, including parts of the Scottish Highlands and Islands and other offshore locations, may take a little longer.
Which carrier do you use, and can I track my order?
We use established UK carriers. The carrier and tracking details are confirmed in your dispatch email once your order is on its way.
Can I change my delivery address after ordering?
Email sales@plotandharvest.co.uk with your order number as soon as possible. We can usually update the address before dispatch, but not once the order is with the carrier.
My order hasn't arrived. What should I do?
If your order hasn't arrived within 2 business days of the estimated delivery date, check your tracking first, then email us with your order number so we can investigate with the carrier.
My order arrived damaged or incorrect.
Email us with your order number and photos of the item and packaging, ideally within 48 hours of delivery. We'll arrange a replacement or a full refund at no cost to you, and we cover the return postage.
Returns & refunds
What is your returns window?
You can return an item within 14 days of receiving it if you change your mind. To qualify for a refund, items must be unused, unassembled and in their original condition and packaging.
How do I start a return?
Email sales@plotandharvest.co.uk with your order number and the items you'd like to return before sending anything back. We'll reply with the return address and instructions. Please use a tracked service and keep proof of postage.
Who pays for return postage?
| Change of mind | You pay the return postage |
| Faulty, damaged or incorrect items | We pay the return postage |
Is there a restocking fee?
No. We don't charge a restocking fee.
When will I get my refund?
Once your return arrives and has been inspected, accepted refunds are made to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show the credit.
Are there items I can't return?
Plants, seeds and other perishable goods, items made or cut to your specification, and items that have been assembled, installed or used cannot be returned for a change of mind. This does not affect your rights if an item is faulty, damaged or not as described.
Do you offer exchanges?
Yes, exchanges are available on request, subject to stock. Email us with your order number and what you'd like instead.
Can I cancel my order?
Yes. If you cancel before dispatch, we refund you in full, including the delivery charge. After dispatch, under the Consumer Contracts Regulations 2013 you can still cancel within 14 days of receiving the goods. See our Order Cancellation Policy for full details.
Payment
What payment methods do you accept?
We accept debit and credit cards and the other payment methods shown at checkout, processed securely by Shopify Payments. All prices are in pounds sterling (GBP) and include VAT.
Is it safe to pay on your site?
Yes. All online payments are processed through Shopify's secure, encrypted checkout. We don't see or store your full card details.
When am I charged?
Payment is taken in full when you place your order.
What happens if a product is listed at the wrong price?
If a product is listed at an obviously incorrect price because of an error, we'll contact you before dispatch. You can either pay the correct price or cancel your order for a full refund.
About us & contact
Who are Plot And Harvest Co?
Plot And Harvest Co is a UK online shop for garden and outdoor products, with a focus on kitchen-garden kit. We're a trading name of Express Matting Services Ltd, a private limited company registered in England and Wales (company number 07000887, VAT number GB987256073), based at Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG. Read more on our About Us page.
How do I contact you?
Email sales@plotandharvest.co.uk or call +44 1282 270214 (Monday to Friday, 08:30–17:00 UK time, excluding UK bank holidays). You can also use our contact form. We aim to reply within one business day.