This policy explains how to cancel an order placed on this website with Plot And Harvest Co (a trading name of Express Matting Services Ltd). It should be read with our Refund Policy and Terms of Service.
How to cancel
Email sales@plotandharvest.co.uk with your order number and the items you want to cancel. You can also call +44 1282 270214 (Monday to Friday, 08:30–17:00 UK time), but please follow up by email so we have a written record.
Before your order is dispatched
If we receive your cancellation before the order is dispatched, we will cancel it and refund you in full, including any delivery charge you paid, to your original payment method.
After your order is dispatched
Once an order has been dispatched it cannot be stopped. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can still cancel at any time until 14 days after you receive the goods, without giving a reason. After you tell us you are cancelling, please return the goods within 14 days. How returns work, who pays return postage and when refunds are made are set out in our Refund Policy.
Items that cannot be cancelled for change of mind
Items made or cut to your specification, and plants, seeds and other perishable goods, cannot be cancelled for change of mind once we have started preparing them. This does not affect your rights if an item is faulty, damaged or not as described.
If we cancel your order
We may cancel an order, for example if an item is unavailable or there is a pricing error. If we do, we will tell you and refund anything you have paid in full.
Your statutory rights
This policy does not affect your statutory rights.